12/06/2024
This article is part of a special series on INSI’s success story, exploring how operational efficiency lies at the core of our strategies. Just like the articles “The employee journey as a strategic differentiator at INSI” and “The customer journey at INSI as a competitive advantage,” available for you to read, here we highlight the transformation of our internal processes in pursuit of efficiency and agility.
The Operational Efficiency Journey Operacional
From traditional company to digital transformation leader
At INSI, innovation goes beyond technology—it is in our DNA. Our operational efficiency journey reflects exactly that: a strategic transformation that supported growth, scaled operations, and ensured agility across all levels of the company.
As our Vice President, Claudio Carrara, highlights, this journey was essential for us to move away from being a traditional company and become an agile organization—characterized by integration, flexibility, and a strong data-driven infrastructure. This evolution positions us as a leader in digital innovation.
Key strategic transformations
Jessica Lupatini, Accounting and Tax Manager, explains that the foundation of our efficiency was the implementation of seven new systems in the areas of administration, people management, finance, legal, commercial, and accounting. These systems transformed our internal processes, delivering results such as:
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75% reduction in the time needed to issue invoices through automation.
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Centralization of HR information, simplifying the management of employee data such as hours, vacations, and compensation.
-An integrated CRM, consolidating all client and proposal data in a single place.
These improvements resulted in greater delivery efficiency, enhanced system performance, and increased autonomy for managers.
Governance and scalability
Camila Forest, Legal Manager, explains how we mapped risks and identified areas for improvement, updating and creating robust policies for INSI’s governance. In addition, we implemented a contract management system that centralizes all stages, ensuring flexibility and a complete history of negotiations. Now, the entire lifecycle of a contract is centralized, eliminating the loss of important information.
Results that drive innovation
The operational efficiency journey enables us to make fast and accurate decisions. With precision and speed in accessing information, we transform data into strategic insights that drive our business forward.
At INSI, we believe operational efficiency is a cornerstone for the future. This journey prepares us not only for growth but also to continue innovating and leading.