AI-Powered Self-Service
Resolution of simple tickets via bots.
Principais pilares de atuação
Smart AMS
Intelligent Support with Digital AMS
Modernize your IT operations with automation, AI, and data-driven management.
The Current Support Landscape
Traditional system support models are expensive, reactive, and complex, leading to slowness, rework, and a lack of visibility. Companies face challenges such as high ticket volumes, elevated operational costs, and overloaded IT teams that spend more time on maintenance than on innovation. INSI's Smart AMS addresses these pain points, transforming support into a proactive, efficient, and strategic operation.
What is INSI's Smart AMS
- Applied Intelligence — AI for triage and self-service
- Proactivity — Predictive monitoring and automation
Solution Components
Our Smart AMS delivers modern features to transform your support operations:
Automated Monitoring
Real-time alerts and proactive actions.
Principais pilares de atuação
Smart Dashboards
Real-time indicators.
Principais pilares de atuação
How INSI Implements It
Our agile and secure methodology ensures an efficient transition:
01
Setup
Initial mapping in 15 days.
02
Reverse Shadowing
Transition with assisted operation.
03
SLA/SLO
Definition of metrics and governance.
04
Evolution
Continuous improvements and automation.
01
Setup
Initial mapping in 15 days.
02
Reverse Shadowing
Transition with assisted operation.
03
SLA/SLO
Definition of metrics and governance.
04
Evolution
Continuous improvements and automation.
Proven Benefits
INSI's Smart AMS delivers tangible results for your operations:
Cost Reduction
Increased Productivity
INSI Differentials
Consultative Service
A strategic partnership, not just support
Modular Model
Support tailored to your needs
Continuous Evolution
Proactive improvements with automation
High Specialization
Certified teams in critical technologies
Transform Your Support with Smart AMS
Talk to INSI and discover how to modernize your IT operations.