The adoption of Artificial Intelligence has ceased to be a differentiator and has become a strategic pillar for companies aiming to achieve operational efficiency, modernize their systems, and transform their businesses. At INSI, this movement is led by the Smart Suite, ==our AI-powered suite of solutions, which deploys AI agents throughout the application lifecycle, from development to support, from legacy modernization to the creation of new digital services==. In this article, we present real transformation cases that illustrate how the Smart Suite generates tangible impact in organizations across different sectors, always in a safe, agile, and measurable manner.
Case Financial Sector - Software Development with AI
A large company in the financial sector sought to accelerate its ability to deliver new digital applications without compromising quality and security. Through the Smart Delivery Center at INSI, AI agents were applied in critical stages: the Product Owner Agent refined user stories, the Development Agent automatically generated and reviewed code, while the Quality Assurance Agent conducted automated tests with a high level of coverage. ==The result was a reduction of up to 40% in application delivery time, along with greater predictability and a decrease in production failures.==
Case Retail Sector - Intelligent Support (AMS)
A leading company in the retail sector faced recurring challenges in its IT operation, with a high volume of repetitive calls and low user satisfaction. By adopting INSI's Smart AMS, cognitive agents were implemented to offer intelligent self-service, analyze recurring tickets, and automatically document legacy systems. 24x7 AI monitoring ensured proactivity in fault detection, with automatic service reactivation. ==As a result, the company reduced operational costs by 35% and significantly increased end-user satisfaction.==
Case Manufacturing Sector - Legacy Modernization
A large manufacturing industry needed to modernize critical applications still in Clipper, which compromised its scalability and integration with new systems. With the Smart Modernization offering from INSI, AI agents were applied to extract requirements, convert code, and generate automated tests. The modular and incremental strategy reduced risks and enabled quick deliveries, always with governance monitored by indicators such as NPS, DORA, and OKRs. ==The project delivered ROI in less than 6 months and increased the development team's productivity by 40%.==
Case Health Sector - Digital Transformation with AI
A healthcare institution sought to expand its digital channels and offer innovative experiences for patients and doctors. With the support of Smart Suite, AI agents were applied in multidisciplinary squads, automating tests, suggesting usability improvements, and creating intelligent chatbots for service. ==The initiative not only accelerated the delivery of new digital products but also strengthened customer experience and the organization's competitiveness.==
How Smart Suite Transforms Businesses
The cases presented demonstrate how INSI's Smart Suite, driven by AI agents, transforms the way companies in different sectors develop, sustain, and modernize their applications. More than efficiency gains, ==it's about creating business value, delivering tangible ROI in the short term, and preparing organizations for a digital future.== By putting AI into action, INSI reaffirms its commitment to helping clients reach new levels of innovation and productivity.