Process Automation has advanced rapidly worldwide. When referring to "Automation," companies across a variety of segments (from large retailers to HR departments and delivery platforms) invest in technology solutions that aim to bring AI (Artificial Intelligence) as close as possible to people's daily lives, especially in performing tasks, aiming to replace manual activities with automated processes.
Besides already being part of people's lives, Process Automation is essential, as it is one of the most widely implemented technological tools in production and work management systems. This digital solution allows, for example, data generated through the use of applications to be transformed into information that can form a robust database, which can be modeled to meet organizations' business strategies.
Process Automation According to Corporate Leadership
In a 2018 survey on AI conducted by the consulting firm Delloite, 63% of executives interviewed in the United States would like to Automate as many tasks as possible to cut costs. Even so, these executives recognize that the automation they lead is generally focused on freeing up space for their employees to perform more interesting and creative work. The idea is to have employees help organizations reach new consumers through innovation.
“AI, Machine Learning, and Deep Learning technologies, which have enabled the evolution of RPA (Robotic Process Automation) solutions, rather than replacing the human factor, generate a focus on developing new functionalities for platforms whose Core Business focuses on data,” highlights Marcello Bosio, Head of Digital Solutions at Insi.
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How Process Automation works applied to Companies
Although the applications of Automation concepts are practically infinite, there is a consensus that the products of this technology are widely used as decision-making tools. Thus, a data management system (strategically designed and oriented towards BI – Business Intelligence) can extract valuable information from a specific solution to generate new applications, allowing for the reduction of human intervention in performing repetitive tasks.
Applied Process Automation has gained greater prominence in the information market because it transforms investments into results very quickly, objectively, and measurably, thus contributing to cost reduction and faster delivery of any product (digital or not).
Digital Transformation brings with it the need for companies to update themselves across all sectors. With full digitalization, the trend is for all institutions to undergo automation processes to unify their systems and departments. This will allow information (crucial to business) to circulate in an accessible and transparent manner, optimizing the entire strategy to be implemented in the future of companies.
The Pillars of Process Automation
Automating processes is a path that takes your company to a new level of business. Process and System Automation adds value to your daily operations, based on three basic principles that can serve as guiding principles: processes and technology that benefit people (employees and customers).
When it comes to processes, it's because they are fundamental to achieving the strategies planned by companies. It's necessary to focus on the design of this process, on the spreadsheets, and on the consultants and analysts who understand the workflow.
A large part of the internal (and external) procedures of organizations are closely linked to technology, as it's increasingly rare to find manual processes being carried out in organizations that intend to operate in the Digital Business.
Finally, it's always important to cultivate a focus on people (teams, managers, suppliers, and customers), as it is through them and through them that processes and improvements are achieved, in life and in business. Everything is connected and complements each other. permanently.
Process Automation and RPA
RPA, Robotic Process Automation, is the representation of Process Automation through the use of robots, called “software robots.” These digital machines are a tool that simulates human interaction through systems and performs tasks that were previously performed only by humans. Learn more in our article on RPA automation.
By promoting human-machine interaction (where knowledge resides on one side and performance resides on the other 24/7), entire corporations benefits in the use of software that acts like robots when establishing routines and executing services based on rules pre-configured by the human component involved in the automation operation.
RPA and Artificial Intelligence: Innovation Technologies
The market is increasingly permeated by automation through RPA, mainly through the use of Artificial Intelligence. The rapid advancement of technology is enabling better guidance in the use of these tools day by day, thus promoting the creation of true digital ecosystems conducive to innovation and disruption.
About how it can improve the efficiency of company operations
When we talk about robots or RPA systems, we must consider that automatons can "execute" for longer periods, without sudden interruptions, which generates a gigantic scale of production and also reduces costs for the company. Regarding cost reduction on investment and considering the so-called ROI (or Return on Investment), a recovery of monetary values is expected in the medium and long term, given the effectiveness of the aforementioned processes and the size of the company. By investing in technology combined with Digital Business, companies expand their possibilities of conquering new markets by acquiring new customers.
Process Automation in Business and its Results
Every day, we closely monitor how automation can help small, medium, and large institutions better position themselves to be true players in their markets.
It is clear that automation has infinite positive consequences when implemented strategically. Other benefits of Process Automation resulting from companies' Digital Transformation include:
- Reduction of errors and failures in processes
- Improved internal communication
- Cost reduction in current and future operations
- Centralization of information for distribution and report processing
- Increased productivity and profitability
How to Automate Processes and its Possible Applications
All companies, even those that don't consider technology their Core Business, need or will need to engage in Automation. All types of businesses can be automated in some way. Due to the potential of new technologies and the need to consider them for the long term in exploring their capabilities (applications in financial institutions, data management companies, and hospitals, for example), some organizations have already established their own COE (or Automation Centers of Excellence) teams dedicated exclusively to corporate solutions. Therefore, when we talk about Automation today, we're no longer limited to a single department, such as IT. Automation applications are evident, for example, in an institution's internal communication: whether it's an email with an automatic response or sending a spreadsheet connecting the departments involved in a negotiation. In short, all tasks involving data can be automated with RPA.
Process Automation Tools Implementable by Insi
Insi has specialized, multidisciplinary teams of consultants to get to know your company and present the best path for your own technological transformation. The Insi Automation Center offers customizable RPA solutions to meet your organization's every need. The Automation expertise of Insi's teams covers all RPA processes, from coaching your business, to AMS RPA monitoring for optimization and improvements (which includes all Process Mapping to Go Live!), to delivering your BPaaS (Business Process as a Service) project that best fits your business strategy.
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